Privacy Policy
At Elysée Skin, your privacy is of utmost importance to us.
We are committed to protecting your personal data and respecting your right to privacy in every interaction you have with our brand.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
We may collect the following types of personal information when you use our website:
Contact details: such as your name, email address, phone number, and shipping address.
Order information: including products purchased, billing address, and payment details (securely processed via our payment provider — we never store full card information).
Technical data: such as IP address, browser type, device information, and website usage through cookies.
Communication data: messages, emails, or feedback shared with our team.
2. How We Use Your Information
We use your information to provide the best possible shopping experience, including:
Processing and fulfilling your orders.
Communicating with you about your purchase or account.
Improving our website, products, and customer service.
Sending you promotional offers or updates (only if you have opted in).
Ensuring compliance with legal and regulatory requirements.
3. Legal Basis for Processing
We process your personal information under one or more of the following lawful bases:
To fulfil a contract with you (e.g., completing an order).
To comply with legal obligations.
For our legitimate business interests, such as improving services.
Based on your consent (e.g., for marketing communications).
4. Cookies
Our website uses cookies to enhance your browsing experience and analyse website traffic.
You can adjust your cookie preferences at any time in your browser settings.
By continuing to use our site, you consent to our use of cookies in accordance with this policy.
5. How We Protect Your Data
We implement strong security measures to protect your personal data against unauthorised access, alteration, or disclosure.
All transactions are processed through secure, encrypted payment gateways that meet strict compliance standards.
6. Sharing Your Information
We do not sell or rent your personal information.
We only share your data with trusted third parties when necessary — such as shipping partners, payment processors, or analytics tools — and only to the extent required to perform their services.
All third-party providers are carefully selected to ensure they comply with UK GDPR and maintain the same high standards of data protection.
7. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused.
To exercise these rights, please contact us at support@elyseeskin.co.uk.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy — typically until your order and any related service obligations are complete — unless a longer period is required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the revised date clearly shown.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@elyseeskin.co.uk